Help & Faqs

Yes. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept PayPal and Venmo.

Domestic shipping can take up to 5-8 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout. In general, we offer free economy shipping on all orders.

Here are the full details of our Shipping Policy.

Yes, we offer free economy shipping on domestic orders. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, we offer full and partial refunds. We have a 30 day money-back guarantee. If you would like to return or want a refund, please email us at info@welovedoodles.com.

Please enquire for more information about our Refund Policy.

A refund request can be submitted within a month after the purchase is made. Please contact us at info@welovedoodles.com.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund. Please email us at info@welovedoodles..com.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects by email info@welovedoodles.com.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties. Email us at info@welovedoodles.com.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information by emailing info@welovedoodles.com.

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon -including fast, free delivery, an easy checkout experience, and returns on eligible orders. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped.

When you decide to purchase a product using Buy with Prime on We Love Doodles, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.

Amazon.com gift cards, promotional discounts offered by We Love Doodles or points can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as detailed in the Amazon.com Gift Card Terms and Conditions.

Buy with Prime orders can only be placed and shipped within the US, as well as all order placed on shop.welovedoodles.com.